Tony Hsieh has calculated that he spends "1,000 collisionable hours" annually in downtown Las Vegas. Collisions, or serendipitous encounters, according to the Zappos CEO, are a good thing and he'd like to see more people in his company's new headquarters' community having them. Hsieh is widely admired for having built an online retailer known for stellar customer service by nurturing a healthy corporate culture. At Techonomy 2013 in Tucson he described how he's applying what he's learned in 14 y...
Tony Hsieh has calculated that he spends "1,000 collisionable hours" annually in downtown Las Vegas. Collisions, or serendipitous encounters, according to the Zappos CEO, are a good thing and he'd like to see more people in his company's new headquarters' community having them. Hsieh is widely admired for having built an online retailer known for stellar customer service by nurturing a healthy corporate culture. At Techonomy 2013 in Tucson he described how he's applying what he's learned in 14 y...
Share this Article
Recommended